Terms of Service

1. About us

These terms are provided by Agri-Sankofa Millers Limited ("Agri-Sankofa", "we", "us"). Our corporate office is at MURBS Building, 2nd Floor, Opposite Kiwasco, Makasembo Road, Kisumu City, Kenya. You can contact us at info@shemeji.africa or +254 746 2871 66.

2. Using the website

You may use this website for lawful purposes only. You must not copy, reproduce or resell our content without written permission, and you must not try to interfere with the site or its security.

3. Accounts

You can create an account as an individual or as a business (B2B). Business accounts are for trade customers and may be offered trade terms, including credit, under our Terms of Trade.

You are responsible for keeping your login details secure and for all activity under your account. Tell us straight away at info@shemeji.africa if you think someone else has accessed your account. We may suspend or close an account that breaks these terms.

4. Orders and prices

• Prices are shown in Kenya shillings (KES) and exclude VAT.
• Products are offered while stocks last. We accept an order when we confirm it by email or message.
• If a product is unavailable or a price is shown in error, we may cancel the order and refund any payment you have made.

5. Payment

You can pay by M-Pesa, operated by Safaricom PLC, by bank transfer, through PesaPal, or by cash on delivery. We process your order once payment is received. Trade customers may be offered credit on the terms set out in our Terms of Trade.

6. Delivery

• Delivery charges are shown before you pay.
• Delivery times are estimates. They depend on your location and the order cutoff time.
• Risk in the products passes to you when they are delivered to the address you gave us.

7. Returns and complaints

Our products are food and are consumable, so we do not accept returns for change of mind. If a product arrives damaged, spoiled or not as you ordered, contact us at info@shemeji.africa as soon as possible. Where the problem is ours, we will replace the product or refund you. Trade customers should refer to our Terms of Trade for their own returns and complaints process.

8. Product information

Product information on this site is provided for guidance. Where a product carries a Kenya Bureau of Standards (KEBS) certification mark, that certification applies to the product listed. Our product claims are limited to what we can substantiate. Our products are food and are not a substitute for medical advice.

9. Our content and names

The content on this site, including text, images, logos and the Agri-Sankofa name, belongs to Agri-Sankofa Millers Limited or is used with permission. Do not use our name or logos without our written permission.

10. Third-party links

This site may link to other websites. We are not responsible for their content or practices.

11. Limits on our liability

To the extent permitted by Kenyan law, we are not liable for indirect or consequential loss arising from your use of this site or our products. Nothing in these terms limits any liability that cannot be limited under the law.

12. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top shows when they last changed. The updated terms apply from the date they are posted.

13. Governing law

These terms are governed by the laws of Kenya.

14. Contact us

For questions about these terms, email info@shemeji.africa or call +254 746 2871 66.