Terms of Trade

1. Pricing and orders

Prices are quoted for each order. Once we quote a price for an order, it is fixed for that order and will not change. A quote remains valid for 14 days from the date it is issued. If you accept the quote after 14 days, we may issue a new quote.

Prices are quoted exclusive of VAT. Delivery charges vary by area and are shown on each quote.

An order is confirmed when we receive your written acceptance of a quote and, where applicable, your payment or payment terms are agreed.

2. Payment and credit terms

New customers pay in full before we release the goods, unless we have agreed otherwise in writing. We accept payment by M-Pesa, bank transfer, PesaPal and cash on delivery.

Trade customers may apply for credit terms of 15 to 30 days after delivery. Each credit application is approved individually, and the period is agreed with each customer. Approval depends on the account's history and our assessment of its credit risk. Credit terms are confirmed in writing and apply only to the orders they cover.

Invoices are due on the payment date stated on the invoice. If a payment is late, we may suspend further orders until the account is up to date. We may ask for payment on delivery for any order if an account falls behind.

3. Delivery and minimum orders

We deliver to trade customers within Busia, Kakamega, Bungoma and Siaya Counties. Deliveries outside these counties are available on request and are quoted separately.

Delivery dates are confirmed when an order is accepted. We will tell you as soon as possible if a delivery date changes.

The minimum order value for trade accounts is KES 20,000 per order, excluding delivery charges. Orders below this value may be accepted at our discretion and may carry a delivery charge.

Risk in the goods passes to you when they are delivered to the address on your order. The delivery note must be signed on receipt. You must check the goods on delivery and report any shortage or visible damage on the delivery note.

4. Returns, complaints and product compliance

Returns. Report any damaged, wrong or defective goods within 48 hours of delivery, by email to info@shemeji.africa, with the order number, the batch or lot code on the pack, and clear photos. We will inspect the goods and, where the problem is confirmed, offer a replacement or a credit against your account. We do not accept returns of goods that have been opened, used, repacked or stored outside the conditions on the pack, unless the defect was present when delivered.

Complaints. Send complaints to info@shemeji.africa. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days. If a complaint needs longer, we will tell you why and when to expect a full response.

Product compliance. Our products are certified by the Kenya Bureau of Standards (KEBS) under the standards listed on our Compliance page. Every batch carries a lot code that links it to the farm and the processing record. If we find a safety or quality problem with a batch, we will notify affected customers as soon as we become aware of it, and we will withdraw the affected batch from sale. Customers must follow the storage instructions on the pack and must not sell or distribute a product they know or suspect is defective.

Governing law. These terms are governed by the laws of Kenya.